Housing Association


Covid-19 Latest Information

UPDATED 18/03/2021

Dear Tenants and Support Team

The safety and wellbeing of our tenants is always our priority. Throughout the pandemic New Foundations have been in regular contact with both you and your support teams to ensure your safety and comfort.

The advice from government changes regularly and New Foundations will always try to keep you informed when things change.

As of Tuesday 05/01/2021 England entered another national lockdown.

This means people in England will have to stay at home and only go out for essential reasons. These reasons include:


People can still go to work if they can not work from home, this includes working in someone else’s home, such as carried out by support teams, social workers and workmen.

Medical Appointments and Emergencies

This includes all medical appointments that you have been asked to attend.

Exercise Outdoors

This is limited to once a day. It includes meeting one other person from another household outside to exercise.


Shopping for essentials such as food and medicine

Moving House

This includes activities related to moving house such as completed application forms.

What this means for repairs and maintenance:

To ensure the safety of all our tenants and their support teams, New Foundations will move to an emergency only repairs and maintenance programme. Emergencies include such things as no heating or hot water. New Foundations are open and available for any questions you may have. You can still report any problems with your home through the usual channels. In addition, contractors will always ask your permission before visiting and if you or your support team do not want them to visit, then New Foundations will do their best to rearrange for a time when you feel more comfortable.

If you have any worries at all about a member of the team visiting your home, please get in touch and we will do everything we can to help.

If you have a repair or fault in your home, as always, you can report this to our office on 01706 835333 or through the website via the ‘report a fault’ section.

For updated information about Covid -19 go to the http://www.newfoundations.co.uk/downloads/ section, you can also print this information to share with your fellow tenants and your support team.

New Foundations Housing Association is a non-profit registered provider of social housing, established in 2003. Our focus is to provide quality housing for adults with learning disabilities and or physical disabilities. In addition we are at the forefront of providing for the housing needs of adults with autism.

  • We develop and manage services throughout the United Kingdom.
  • All our tenants enjoy the security of an assured tenancy agreement .
  • We understand our tenants communicate what they want and need in many different ways.
  • We respect the individuality of  all our tenants.
  • We work in partnership with tenants, their advocates, their support providers and/or service commissioners, each having a pre-agreed, clearly defined role.
  • All our houses are provided on a bespoke basis.
  • We will actively consult with tenants and/or their advocates to develop opportunities for tenants to be involved in decisions affecting their lives.
  • We currently have 203 tenants throughout the UK and work with a variety of organisations.
  • Being a medium sized organisation, means we are able to offer a more personal service.