Housing Association



UPDATED 30/03/2020

Dear Tenants and Support Team

The safety and wellbeing of our tenants and partner organisation’s is something New Foundations takes very seriously.

New Foundations will not be carrying out routine property visits for the next few months. This is to ensure that our staff do not inadvertently spread the virus into your home and to help you to stay safe.

In line with current government guidelines, New Foundations are now postponing all non urgent repairs. If you have an emergency (examples of an emergency are in your New Foundations file and includes work such as no hot water or heating), you can still follow the normal repairs procedures which is:

Call the office on 01706 835333 or email info@newfoundations.co.uk

Our office is open Mon-Fri 8.30 – 16.30.

For out of office emergencies, call your emergency contractor (details of your emergency contractor can be found on the Repairs and Maintenance page or in your New Foundations file.

For further advice you can refer to the governments website www.gov.uk

You can also contact your support provider with any concerns you may have.

In the meantime, I would like to wish you all the very best of health and we will see you very soon.

Yours Sincerely

Vicki Taylor

Chief Executive Officer

New Foundations Housing Association is a non-profit registered provider of social housing, established in 2003. Our focus is to provide quality housing for adults with learning disabilities and or physical disabilities. In addition we are at the forefront of providing for the housing needs of adults with autism.

  • We develop and manage services throughout the United Kingdom.
  • All our tenants enjoy the security of an assured tenancy agreement .
  • We understand our tenants communicate what they want and need in many different ways.
  • We respect the individuality of  all our tenants.
  • We work in partnership with tenants, their advocates, their support providers and/or service commissioners, each having a pre-agreed, clearly defined role.
  • All our houses are provided on a bespoke basis.
  • We will actively consult with tenants and/or their advocates to develop opportunities for tenants to be involved in decisions affecting their lives.
  • We currently have 203 tenants throughout the UK and work with a variety of organisations.
  • Being a medium sized organisation, means we are able to offer a more personal service.


Chirf Excecutive Officer