Housing Association


Covid-19 Latest Information

UPDATED 21/09/2020

Dear Tenants and Support Team

These past few months have been a challenging time for everyone. The safety and wellbeing of our tenants is always our priority. Throughout the pandemic New Foundations have been in regular contact with both you and your support teams to ensure your safety and comfort.

The advice from government changes regularly and New Foundations will always try to keep you informed when things change.

From the start of the initial lockdown in March, New Foundations halted routine maintenance and also non essential housing management visits in an effort to reduce unnecessary visits to your home and to help keep you safe.

As of 15th July 2020, New Foundations started up routine and planned maintenance to help fix those non urgent problems in your homes. If this changes, we will write to you and let you know.

As of the 14/09/2020 New Foundations began carrying out housing management and health & safety reviews. Please be assured that our contractors and the New Foundations team have the appropriate personal protective equipment and hand sanitiser.

If you have any worries at all about a member of the team visiting your home, please get in touch and we will do everything we can to help.

If you have a repair or fault in your home, as always, you can report this to our office on 01706 835333 or through the website via the ‘report a fault’ section.

For updated information about Covid -19 go to the http://www.newfoundations.co.uk/downloads/ section, you can also print this information to share with your fellow tenants and your support team.

New Foundations Housing Association is a non-profit registered provider of social housing, established in 2003. Our focus is to provide quality housing for adults with learning disabilities and or physical disabilities. In addition we are at the forefront of providing for the housing needs of adults with autism.

  • We develop and manage services throughout the United Kingdom.
  • All our tenants enjoy the security of an assured tenancy agreement .
  • We understand our tenants communicate what they want and need in many different ways.
  • We respect the individuality of  all our tenants.
  • We work in partnership with tenants, their advocates, their support providers and/or service commissioners, each having a pre-agreed, clearly defined role.
  • All our houses are provided on a bespoke basis.
  • We will actively consult with tenants and/or their advocates to develop opportunities for tenants to be involved in decisions affecting their lives.
  • We currently have 203 tenants throughout the UK and work with a variety of organisations.
  • Being a medium sized organisation, means we are able to offer a more personal service.