Aims & Values

New Foundations is a value driven organisation and as such we:

• Provide quality housing that is appropriate to the individual needs of our tenants.

• Carry out repairs & maintenance promptly and to a high standard.

• Provide a housing management service that is sensitive to the circumstances, needs and preferences of our tenants.

• Involve our tenants in decisions that affect their accommodation.

• Develop ways of informing and consulting tenants that are accessible.

• Adopt a partnership approach in our relationships with tenants, family members, appointees & advocates as well as with the organisations commissioning and providing support to tenants.

New Foundations believes that:

• Vulnerable people have the right to live as independently as possible in their own homes.
  
  
• The tenancy rights conveyed to our customers must be fully respected at all times.
  
  
• People who live in supported accommodation are entitled to the same security of tenure as anyone else.
  
  
• Our tenants should be supported in exercising choice and expressing their preferences.
  
  
• The Association should actively promote equal opportunities in all our dealings with customers and partners.