Tenant Access to Information
New Foundations offers a housing management service that respects the individuality of its tenants and their needs
The housing service that New Foundations provide to you, its tenants, is central to all its operations. New Foundations tenants have the right to access information on the association and how it is performing.
New Foundations produce an annual tenant survey to its tenants. The surveys aim, is to gain feedback from tenants on how New Foundations are performing against its targets and to help understand how it’s tenants feel about that performance.
Maintenance Review Slips
New Foundations send out a short maintenance review slip following every completed repair or maintenance request.
For everyone who sends their completed survey or review slip back to us we put their names in a hat and the winner will receive a £10 amazon gift voucher.
Results from the 2023 Maintenance Review Slips:
New Foundations create seasonal newsletters that are distributed to all its tenants. The newsletter contains information on New Foundations and anything new happening at the association, updates and articles from Learning Disabilities Today, plus other relevant organisations, activities, tenant news and involvement and more.
You can find a copy of the latest below :
Compliments and Complaints
If you are not happy with anything in your home, or the service provided by New Foundations, then you can contact the team. Your support staff can help with this if you need it.
You can call on 01706 835333 or email at email@example.com or below is a link to a complaints policy that you can print, complete and send to us at:
New Foundations Housing Association
Hardman’s Business Centre