Tenant Access to Information
New Foundations offers a housing management service that respects the individuality of its tenants and their needs
The housing service that New Foundations provide to you, its tenants, is central to all its operations. New Foundations tenants have the right to access information on the association and how it is performing.
Tenant Surveys
New Foundations produce an annual tenant survey to its tenants. The surveys aim, is to gain feedback from tenants on how New Foundations are performing against its targets and to help understand how it’s tenants feel about that performance.
Below is a link to our most recent tenant survey and its results :
Maintenance Review Slips
New Foundations send out a short maintenance review slip following every completed repair or maintenance request.
For everyone who sends their completed survey or review slip back to us we put their names in a hat and the winner will receive a £10 amazon gift voucher.
Results from the 2023 Maintenance Review Slips:
Maintenance Review Slips Results 2023
Newsletter
New Foundations create seasonal newsletters that are distributed to all its tenants. The newsletter contains information on New Foundations and anything new happening at the association, updates and articles from Learning Disabilities Today, plus other relevant organisations, activities, tenant news and involvement and more.
You can find a copy of the latest below :
Board Presentation 2024
Annual presentation to the board of governors 2024.mp4
Compliments and Complaints
Complaint Handling Code
The Social Housing Act 2023 (the Act) empowered the Housing Ombudsman to issue a code of practice about the procedures members of the scheme should have in place for considering complaints. New Foundations Housing Association is a member of the Housing Ombudsman and it is very important that we review our complaints procedure, in line with the Ombudsman’s complaint handling code and ensure that our complaints procedure matched that standards set out in the code.
New Foundations Complaint Handling Code
If you are not happy with anything in your home, or the service provided by New Foundations, then you can contact the team. Your support staff can help with this if you need it.
You can call on 01706 835333 or email at info@newfoundations.co.uk
In addition, New Foundations is required to complete a self-assessment on its complaint handling, in line with the new act.
Annual Complaints Performance and Service Improvement Report 2024
Board Response to Complaints Performance 2024
You can contact the Housing Ombudsman if you have any complaints or questions.
Free for Residents | Social housing | Housing Ombudsman Service (housing-ombudsman.org.uk)
The Housing Ombudsman’s website will provide you with information about how and when to complain, or offer answers to any questions that New Foundations have not provided.